Red Dragon Smokes Their Competition With Superior Customer Service

• By admin on Monday, October 3, 2011 in Article - 1 comment

GOODYEAR - Consumers who choose mini electronic cigarettes over traditional tobacco cigarettes are faced with many options when making a decision to purchase smokeless cigarettes, however, customers have found themselves plagued with less than desirable customer service.

One of the primary complaints among consumers has been the deception among companies offering free electric electronic cig starter kits where you pay for only the shipping and handling or buy a quantity of cartridges. This transaction requires a credit card and once you pay for the kit you are automatically, and sometimes unknowingly, entered into a contract for automatic charges for refill cartridges each month charging your credit card without your consent.

“I have been told that it can be difficult for the customer to get out of these agreements,” says Evans. “We think it is unscrupulous of these companies who partake in that sort of behavior. It’s just bad business.
“We have been receiving e-mails from potential customers asking us if we operate under the same policy and our answer is a big ‘NO,’” he continues. “We never send any customer any product that they have not personally put in their cart and purchased themselves. We never automatically recharge any customer’s credit card for any reason.”

Customers unanimously agree that Red Dragon, a smokeless cigarette manufacturer based in Arizona, is by far one of the more exceptional companies who highly value their clientele with better products and unparalleled customer service.
“We appreciate the feedback we receive from our customers and we listen to what they have to say. When our clientele has requested a new product or enhancement we take note.” says Nick Evans, vice president of operations at Red Dragon.

Red Dragon’s convenient accessories, such as their ecig USB charger, and their exclusive electronic cigarette kits are examples of how the smoking experience of their customers is priority. Thicker vapor, realistic design and feel, and a choice of many tobacco-blend flavors are all exclusive features for Red Dragon products.
“Our exclusive mini electronic cigarettes, which creates abundant vapor from the cigarette cartridge, provides a more authentic smoking experience than any other brand on the market. We know consumers have a choice when choosing electric cigarettes. We believe our product is superior and we stand by that promise with a money-back guarantee for any purchase within 30 days of purchase. No questions asked. We want our customers to be happy.” Evans continues.

Inspired by their clientele requesting a more convenient charger for the office, Red Dragon has released their recently updated USB Passthrough Kit. The newly engineered device is directly powered through the USB port of a computer or through a USB adapter. With no cigarette battery to charge or recharge one can enjoy hours of smokeless pleasure at their desk without stopping to recharge or change batteries. Continuously improving upon its efforts in maintaining happy and satisfied clientele Red Dragon sets the standard in customer service for its competitors.

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