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Products Guarantee and Warranty

Read our Customer Testimonials, or enter a new one here.

All Red Dragon products are thoroughly tested before being shipped to our customers. Our goal is to provide you a quality product the first time and every time. We want to assure that you are satisfied with your purchase and if not, we will work to make things right! That’s why Red Dragon offers the following industry leading Guarantee and Warranty policies:

Cigarette Kit Guarantee:
Every Red Dragon Electronic Cigarette Kit purchased at our website (8-Pc, 3-Pc, 2-Pc & 1-Pc, USB Pass-Through) comes with a full, no questions asked, money back guarantee for 30 days! Use the Red Dragon Electronic Cigarette with the cartridge(s) that come with the kit. If you’re not happy with your purchase, send the kit back to us with the packaging and unused cartridges and we’ll send you your money back for the full purchase amount.

Accessory (chargers & cases) Guarantee:
Every Red Dragon Electronic Cigarette accessory purchased at our website comes with a full, no questions asked, money back guarantee for 30 days after purchase! If you’re not happy with your accessory, send it back to us with the packaging and we’ll send you your money back for the full purchase amount.

Replacement Cartridge Guarantee:
Red Dragon Products will be happy to exchange, within 30 days of purchase, your unopened box of cartridges for another flavor or nicotine density of your choice. Unfortunately, due to the hygienic nature of the cartridges, we cannot accept boxes of cartridges that have been opened.

Cigarette Battery/Electronic Section and Chargers Lifetime Warranty:
All electronic products are warranted against manufactures defects for the lifetime of the product. Simply send the defective electronic item back to Red Dragon and we will either fix or replace the item for you for free. We will pay the cost to ship the repaired or replaced item back to you. To qualify for this Warranty, the device must have been used normally as intended and not abused or disassembled.

Order Changes or Cancellation:
To change your shipping address, add products or cancel your order, please Contact Us or send an e-mail to at customerservice@buyreddragon.com. please be sure to include your name, and order number with your enquiry.

There is no other Electric Cigarette company who can clearly promise the Guarantee and Warranty that Red Dragon does!

Satisfaction is Guaranteed, Only at Red Dragon!

Please be sure to follow the Contact Us link where you can obtain a Return Authorization number (RMA) and receive help prior to returning your items.

 


Are Electronic Cigarettes a Smoking Cessation Product? The answer is NO!
WARNING: THIS PRODUCT IS NOT A SMOKING CESSATION AID. THIS PRODUCT IN NO WAY INTENDS TO DIAGNOSE, TREAT, CURE OR MITIGATE ANY DISEASE OR CONDITION. NICOTINE IS HIGHLY ADDICTIVE AND THIS PRODUCT HAS NOT YET BEEN EVALUATED BY THE UNITED STATES FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IN NO WAY CLAIMS TO ASSIST THE USER IN QUITTING OR REDUCING THEIR FREQUENCY OF SMOKING TOBACCO OR USE OF TOBACCO PRODUCTS. KEEP THIS PRODUCT AND ALL OF ITS PARTS OUT OF THE REACH OF CHILDREN. DO NOT USE THIS PRODUCT IF YOU ARE UNDER 21 YEARS OF AGE.